Business benefits with ComAround
ComAround help professional service organizations achieve knowledge management and self-service success by providing training, a leading edge solution, and proven onboarding plans. We use the best practice methodology, Knowledge-Centered Support (KCS).
ComAround gives results quickly:
60% shorter resolution time
50% fewer cases (for manned support)
40% higher first-contact resolution rate
30% more satisfied employees
“ComAround’s knowledge of KCS combined with their knowledge tool that we can connect with our case management system led us to choose their solution for sharing knowledge, raising the profile of and streamlining the work of our service desk, and thus delivering a better service to our users.”