Do you think that ITIL is difficult to implement?

It is easier than many believe

Jan van Bon from Inform-IT at the Service Desk Forum 2015 in Stockholm on May 27th and 28th

Jan van Bon from Inform-IT at the Service Desk Forum 2015 in Stockholm on May 27th and 28th

ComAround participated in the Service Desk Forum 2015 in Stockholm on May 27th and 28th. There were many interesting presentations, including the keynote by Jan van Bon from Inform-IT. He stated that many IT organizations have difficulty implementing ITIL. The reason, he believes, is that ITIL is a framework that deals with what to do (noun), not how to do it (verb). A process is a goal-oriented set of activities. A process consists of many components including standardized procedures. According to Jan van Bon ITIL does not really consist of processes, only a series of sequences.

Therefore, a team from the Netherlands, including Jan van Bon, has developed a simple model that explains how an organization should work with service management. It is called The ISM (Integrated Service Management) Process Model. The ISM model is the best practices from a range of organizations and is compatible with ITIL. The model consists of only 6 processes and covers everything in Service Management.

ISM Process Model, http://www.ismportal.nl/en/content/ism-process-model

ISM Process Model, http://www.ismportal.nl/en/content/ism-process-model

Some of the benefits of using the ISM Process Model are:

  • Increased customer satisfaction, because the ISM makes IT organizations more efficient and effective
  • Reduces costs by more than 50%
  • Is less complex to implement than ITIL or ASL
  • Provides better support from the IT staff, because the ISM is easy to understand and use
  • ISM is a scalable solution that grows as you use it: ISM can used by small and large businesses

According to Jan van Bon, it is not too late to improve your organization in a short time at low cost – if you have the courage to turnaround.

If you have additional interest you can read more here http://www.ismportal.nl/en.

Therese Walve, Marketing Manager, ComAround

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