Great focus on Knowledge at Fusion 15 in New Orleans

ComAround was recently a vendor sponsor of the Fusion 15 Conference & Expo in New Orleans. The discussions have definitely changed since last year’s conference, with an increased focus on knowledge. Many of the attendees we spoke with had great interest in learning how to effectively leverage their existing knowledge base.

Fusion 15

Magnus Holmqvist and Rob Matheson from ComAround at Fusion 15.

Magnus Holmqvist, co-founder of ComAround, and Rob Matheson, Director-North America Business Development at ComAround attended the Fusion15 conference.

“The Fusion Conference provided ComAround with a great forum for educating ITSM professionals about the benefits their organizations can realize and achieve with our KCS aligned self-service knowledge solution, ComAround Zero™,” said Rob Matheson.

The knowledge exchange in connection with Fusion is very valuable. We had very good discussions with well known industry experts including: Roy Atkinson, Rick Joslin, Roger Holman, Brandon Caudle, Rae Ann Bruno.

“ComAround received widespread attention and praise for our solution from clients, prospects, and HDI’s extensive network of IT Management Professionals,” said Magnus Holmqvist.

During the Conference we received many important questions about adopting KCS as a methodology. You can read them and our replies and solutions here.

Heléne Källgården, Marketing & Events, ComAround

Related links:

2015 HDI Conference Las Vegas: Self Service isn’t “nice to have”, it is an expectation

Using ComAround Knowledge™ as a Knowledge Base for service desk

How to motivate your employees to use their new Knowledge Tool

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