Cherwell – integration that’s making a difference

As a partner of Cherwell, ComAround was a platinum sponsor at the third annual Cherwell Global Conference in Colorado Springs on September 1-4. The many interesting discussions we had with the attendees demonstrated that there is a great need for accurate and relevant knowledge base content within support organizations today.

cherwell global conference hall

The exhibition hall at the Broadmore hotel, Colorado Springs

In November 2014, ComAround joined the Cherwell Technical Alliance Program (TAP). Under this partnership, ComAround has integrated it’s new technology for knowledge management with Cherwell ServiceManager® (CSM). Our integration framework makes ComAround knowledge content available via existing CSM interaction points. The customers get the service they need, and self-service adds value to the business by driving down the cost of IT support.

A pre-populated Knowledge base solves many problems

The feedback from the delegates on the integration was very positive. Cherwell customers and consultants both noted that integrating the ComAround search within the CSM description field was very clever. Prepopulating the knowledge base with ComAround content also improves resolution time.

“The need for a great Knowledge base is obvious. Some organizations are doing a good job with it, while some are struggling to keep their knowledge relevant. Many organizations are just starting to work with knowledge management”, said Rob Matheson of ComAround.

Leveraging smarter ways to work

The integration is adding value to customers of ComAround and Cherwell alike. There are many possibilities for further extending the integration with Cherwell. We continue to work with our customers to leverage our knowledge solution and help them work more efficiently.

“After spending the week talking to Cherwell customers, it is clear that Cherwell has a great following and many loyal users”, said Sebastian Teeling, Process Manager at ComAround. “Customers seem to really enjoy working with Cherwell, and they feel that Cherwell is onto something very interesting”.

Cherwell put on a very good conference, and ComAround is very pleased to be their partner. Our partnership will really make a difference for our mutual customers.

About the conference

The conference included 350 Cherwell customers, 15 partners and industry experts. They shared their experiences, insights, and the latest developments in IT Service Management and beyond. Read more

Heléne Källgården, Marketing & Events, ComAround

Related links:

ComAround joins Cherwell Software Technical Alliance Program (TAP)

ComAround Knowledge™ has Become Microsoft Azure SQL Database Certified

Whitepaper: esolve more support cases with a clear self-service strategy

 

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