The right tool supports the chosen method and reduces the need to develop workarounds. It also encourages users to follow the correct methods through having the right flow and functions. We give you four good reasons to why you should use a separate knowledge management software rather than go with any built-in knowledge module.
Choosing the right software for the work with knowledge is important and we often underestimate the difference between the various softwares. The working methods and the people are more important than the system and tools, which in itself is correct, but the tools are not far behind in level of importance. If you choose to work with the KCS knowledge method, it is even more important to choose a software that supports the method, and where it is designed so the natural way of using it leads to the same behavior that the methodology recommends and that you want to achieve.
1. A knowledge management software must adapt to the fact that knowledge is everywhere
Knowledge is everywhere in an organization, and it’s a challenge to navigate and get access of the right knowledge. For large enterprise organizations it’s impossible to have just one knowledge base and you have to accept that knowledge is spread around in different knowledge bases. With a professional specialized and separate knowledge management software, you can easily connect and integrate search capability and other functions to make all this knowledge available from one place, the knowledge management software. You can also easily change one system or knowledge base without having to replace your entire knowledge platform. This makes it future proof and flexible for changes.
2. Your knowledge is the most valuable thing you have
We are, of course, slightly biased when it comes to knowledge management softwares, but we also have a unique insight into the pitfalls when estimating the importance of a good software. A good knowledge management software can be seen as a good facilitator in the work between knowledge and self-service.
A question we are often asked is where in the tool and system ecosystem we should place a knowledge management software. As knowledge in a company or organization is almost always one of the greatest values, it is important to treat this knowledge cleverly. It is compiled in some form of knowledge database and needs to then be able to be distributed and linked to other important systems. We recommend that all companies and organizations have a separate software to compile the company’s greatest value, the combined knowledge, in a pure knowledge management software. This is where you have to compile the most important information, and it is worth having a specialized software intended solely for this purpose, to compile, structure and distribute this information. It can be compared to the majority of people using different systems for CRM, intranet, external websites, etc. They are specialized and good at different things.
One of the most important properties in this knowledge management software should be that it builds on modern, scalable and open technology and that it is easy to integrate and link this knowledge core to other tools within the organization, such as the case management system, intranet, CRM, etc.
One consequence of having a separate specialized knowledge management software and, for example, not using inbuilt modules in other broader softwares is that you do not need to replace the knowledge management software and – in the worst case – also change the methodology around the knowledge simply because you have chosen to replace your intranet or case management system, for example.
4. The quality determines the outcome
Per Strand, CEO and Co-founder, ComAround