No matter if an organization is starting their Knowledge journey, or if they are maturing their Knowledge Centered Support processes in a phase II or III, the first months of the year are the time to plan and set the goals for the 2016 Knowledge Initiative.
About Sebastian Teeling
Sebastian Teeling is a Knowledge Specialist at ComAround, and a certified Help Desk Institute Professional. Sebastian has great experience in training and presentation, and is daily supporting companies to successfully implement and use Knowledge Management & Self Service.
Entries by Sebastian Teeling
At the office, we all work long hours in order to meet fast approaching deadlines. The last thing we want is for our basic programs such as Outlook, Word, or Excel to provide us with yet another obstacle to overcome. We do not have the time to contact the service desk for simple tasks. It […]