Doing more with less. You have heard this phrase and many of us live it. Each year service desks are asked to satisfy higher demands without rapidly expanding their organizations. I have met very few service desk managers that claim to have enough people to exceed their service level targets while managing all the projects and operational tasks on their plates. So how do you satisfy your customers, your employees and the needs of your organization? You begin by learning from the experiences of others.
About Rick Joslin
This author has yet to write their bio.Meanwhile lets just say that we are proud Rick Joslin contributed a whooping 3 entries.
Entries by Rick Joslin
ComAround is a global leader that specializes in Knowledge Management and Self-service. The company helps organizations to achieve world class support using intelligent knowledge powered by Microsoft technology, as part of their digital transformation strategy, and by utilizing ComArounds expertise in Knowledge Management.