When migration to new systems or upgrades of new versions take place, users ask questions that need to be answered. These questions end up in various locations within the organisation, usually at a local or central support organisation (known as the service desk, helpdesk, etc.). 33 per cent of support managers the world over who […]
About Per Strand
Per Strand has extensive experience in strategic business development, product development and marketing. Per is an experienced speaker in leading IT support forums. Diploma in business communications from IHM Business School and certified in KCS Practices v5. Per is CEO and one of the founders of ComAround. Writer of the best seller Self-service & Knowledge Success book available on Amazon.com.
Entries by Per Strand
In a change process – such as migration – you may encounter a degree of opposition from users. In the event of a migration, a common reaction from the company and its users is the view, “Oh no, the IT department are going to swap/upgrade our systems AGAIN!”.
Are you planning to migrate to a new operating system such as Windows 7, or maybe switch to a later version of the Office suite such as Office 2007 or 2010? Technology is a basic prerequisite for successful migration, while the ability to lead, calm and support users in various ways with clear information before, […]