Entries by Lena Stormvinge

Top 4 reasons for implementing Knowledge-Centered Service

An effective knowledge management strategy can transform both your organization’s customer experience and employee loyalty. The organization can also develop more innovative products and services and drive the kind of positive change that leads to great results. Working with KCS® (Knowledge-Centered Service) can make the difference between being just above average and greatness. KCS is a simple idea that creates profound benefits. The idea is that you should integrate the creation and maintenance of knowledge into the daily problem-solving process.

6 Valuable Tips for dealing with Legacy Data

The definition of legacy data is that information stored in an old or obsolete format or computer system that is, therefore, difficult to access or process. In my opinion, this is not only the definition of legacy data, but also often current data. My recommendation is to start with understanding the need of your organization to find the best possible solution for you.

How to motivate your employees to use their new Knowledge Tool

Your organization has spent many hours researching, selecting, and launching a great new technology. A cloud based knowledge solution will revolutionize the way your organization brings company knowledge together. The challenge is making sure that your employees will adopt and work with the knowledge tool, versus continuing the habit of contacting the service desk first?

How do you evaluate employees without rating them?

More and more companies move away from the traditional rating-based performance model in the organization. It makes sense to focus on goals instead of activities. You want your company (and employees) to grow and develop, and in order to do so, you need to focus on the right things. Measuring activities will give you an […]