Can something as simple as introducing new staff the right way really improve a large company’s performance? My answer to this is YES, it really can! The key is keeping the information they need where the employees go to find the answers to all their questions – in the self service solution.
About David Aadne
David Aadne is the Country Manager of ComAround in Norway, and has been with the company since 2010. He has carried out many projects in automation of service desk and implementation of knowledge bases with some of the nation's largest companies. He is KCS certified.
Entries by David Aadne
It is an undeniable fact that CIO´s and CFO´s across the globe’s Fortune 500 companies have measured how well their company’s first line resolution rate performs as an important KPI. The higher the resolution rate the better. I dare to say “No”.