Create and highlight heroes and motivated employees in the service desk by implementing elements of Gamification in the creation and maintenance of a qualitative Knowledge base as a part of improving the support delivery.
About Björn Björkman
Björn Björkman has over 15 years’ extensive experience in product development, business development, sales and marketing. He is Scrum and KCS Foundation certified.
Entries by Björn Björkman
ComAround is a global leader that specializes in Knowledge Management and Self-service. The company helps organizations to achieve world class support using intelligent knowledge powered by Microsoft technology, as part of their digital transformation strategy, and by utilizing ComArounds expertise in Knowledge Management.