Create and highlight heroes and motivated employees in the service desk by implementing elements of Gamification in the creation and maintenance of a qualitative Knowledge base as a part of improving the support delivery.
About Björn Björkman
Björn Björkman has over 15 years’ extensive experience in product development, business development, sales and marketing. He is Scrum and KCS Foundation certified.
Entries by Björn Björkman
ComAround is a multinational software company that specializes in Knowledge Management and Self-Service. ComAround empowers support organizations around the world to solve problems faster, handle increased volumes in multiple languages, lower organizational costs and deliver excellent customer experience using ComAround Knowledge Management Software and expertise. Read more.