The ComAround Knowledge™ app is an independent knowledge hub that synchronizes and navigates your organizations digital information, to meet your long-term needs of relevant and accurate knowledge at the right time, in the right place. ComAround enables and supports your digital transformation from on-premise to cloud based and demand driven knowledge in real-time. The solution is powered by Microsoft technology and is KCS Verified.
Findable knowledge – Easy to find relevant knowledge with the powerful Azure search engine of ComAround Knowledge™ integrated into Dynamics search.
Structured knowledge – The knowledge is structured for accurate searching and for consistent capturing of knowledge.
Predicts knowledge – Microsoft Artificial Intelligence and Machine Learning predicts and presents relevant knowledge for customers and users before they know they need it.
No knowledge duplicates – The Duplicate Article Cleaner finds and removes duplicate knowledge articles to ensure healthy and accurate content.
KCS Verified knowledge workflow – Enables customers and users to collaborate and enhance the knowledge with rights and permissions based on proven skills and knowledge.
Clear ownership of the knowledge – Clearly reveals who is responsible and receives instructions when something needs to be created or updated.
Self-service success – Self-service success is dependent on knowledge. The positive experience of when, where and how to find knowledge and the quality of it, makes your self-service successful.