The knowledge management app, ComAround Knowledge™, is cloud-based and AI Knowledge Management Software specifically designed to optimize your support flow and create an excellent agent and customer experience by sharing consistent and personalized knowledge across channels.. ComAround enables and supports your digital transformation from on-premise to cloud based and demand driven knowledge in real-time. The solution is powered by Microsoft technology and is KCS Verified.
Findable knowledge – Easy to find relevant knowledge with the powerful Azure search engine of ComAround Knowledge™ integrated into Dynamics search.
Structured knowledge – The knowledge is structured for accurate searching and for consistent capturing of knowledge.
Predicts knowledge – Microsoft Artificial Intelligence and Machine Learning predicts and presents relevant knowledge for customers and users before they know they need it.
No knowledge duplicates – The Duplicate Article Cleaner finds and removes duplicate knowledge articles to ensure healthy and accurate content.
KCS Verified knowledge workflow – Enables customers and users to collaborate and enhance the knowledge with rights and permissions based on proven skills and knowledge.
Clear ownership of the knowledge – Clearly reveals who is responsible and receives instructions when something needs to be created or updated.
Self-service success – Self-service success is dependent on knowledge. The positive experience of when, where and how to find knowledge and the quality of it, makes your self-service successful.