About the company

We transform the way the world delivers support

ComArounds mission is to empower every person in the world to achieve more with support from intelligent knowledge. ComAround is a multinational software company that specializes in Knowledge Management and Self-Service. ComAround empowers support organizations around the world to solve problems faster, handle increased volumes in multiple languages, lower organizational costs and deliver excellent customer experience using ComAround Knowledge Management Software and expertise.

ComAround Knowledge™ is a powerful AI and cloud-based Knowledge Management Software (KMS). It is specifically designed to optimize the support flow by sharing accurate knowledge at the right time, due to the unique combination of data driven knowledge and a professional experienced community – namely intelligent knowledge. The KMS aligns with the methodology Knowledge-Centered Service (KCS®) and is KCS V6 Verified. ComAround Knowledge™ is built on the latest Microsoft Azure technology. It integrates to Service Management platforms and feeds the chatbots and Virtual Support Assistants for more efficient support throughout the entire support flow. ComAround Knowledge™ is used by hundreds of organizations worldwide, such as Disney Studios, Volvo Cars, and Marsh & McLennan.

ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts provide training and certification, as well as consulting services on how to improve business processes and adapt to cultural changes due to digital transformation using intelligent knowledge. The knowledge experts often speak at international industry conferences and events. Per Strand, co-founder of ComAround, is a co-author of the internationally recognized book Self-service & Knowledge Success.

  Microsoft Partner of the Year 2019

KCS Academy

ComAround is a KCS Academy partner. The academy is a network of KCS practitioners and suppliers who are developing the KCS knowledge method, courses, and certifications. ComAround has certified KCS trainers who provide complete consultancy service, training, and certification.

ComAround Knowledge™ has achieved the highest level of KCS verification – KCS v6 Verified. This is proof that the tool supports all eight KCS principles of the knowledge method.

ComAround Knowledge™ is Microsoft Azure Certified, which is testament to the increased reliability and scalability offered by ComAround Knowledge™ for the management of international growth.