About the company

We’re transforming the way the world delivers support

Our mission is to empower every person in the world to achieve more, supported by intelligent knowledge.

ComAround is a BMC company that specializes in Knowledge Management and Self Service. ComAround helps customer service and support organizations to create an excellent agent and customer experience by building and sharing knowledge across channels using ComAround’s Knowledge Management Software and expertise.

ComAround Knowledge™ is cloud-based and AI Knowledge Management Software specifically designed to optimize your support flow and create an excellent agent and customer experience by sharing consistent and personalized knowledge across channels. This is due to the unique combination of professional, expert, and data-driven knowledge. We call it “intelligent knowledge”.

In comparison to built-in knowledge tools, ComAround Knowledge™ is perfectly suited to current and future requirements for sharing knowledge in multiple languages and in a variety of locations such as on websites, via customer service and service management platforms, and through chatbots, virtual support assistants and business applications. The Knowledge Management Software is built on the latest Microsoft Azure technology, along with a powerful API platform and automatic translator. Furthermore it is KCS V6 Verified, aligned with the best-practice methodology Knowledge-Centered Service (KCS®). ComAround Knowledge™ is used by hundreds of organizations worldwide, including Disney Studios, Volvo Cars, and Marsh & McLennan.

ComAround’s Knowledge Management and KCS (Knowledge-Centered Service®) certified experts provide training and certification, as well as consulting services on how to streamline customer service and support workflows. Our knowledge experts regularly speak at international industry conferences and events. Per Strand, co-founder of ComAround, is co-author of the internationally acclaimed book Self-Service & Knowledge Success.

Microsoft logo

  Microsoft Partner of the Year 2019

KCS Academy

ComAround is a KCS Academy partner. The academy is a network of KCS practitioners and suppliers who are developing the KCS knowledge method, courses, and certifications. ComAround has certified KCS trainers who provide complete consultancy service, training, and certification.

KCS v6 Verified

ComAround Knowledge™ has achieved the highest level of KCS verification – KCS v6 Verified. This is proof that the tool supports all eight KCS principles of the knowledge method.

Microsoft Azure Certified

ComAround Knowledge™ is Microsoft Azure Certified, which is testament to the increased reliability and scalability offered by ComAround Knowledge™ for the management of international growth.