3 steps to “On-boarding” success with Self Service

Can something as simple as introducing new staff the right way really improve a large company’s performance? My answer to this is YES, it really can! The key is keeping the information they need where the employees go to find the answers to all their questions – in the self service solution.

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Common questions related to the adoption of KCS

Many support organizations have started to align their support model with Knowledge Centered Support (KCS) as their methodology for working effectively with knowledge. In this article we reply to the most commonly asked questions related to the adoption of KCS.

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How do you evaluate employees without rating them?

More and more companies move away from the traditional rating-based performance model in the organization. It makes sense to focus on goals instead of activities. You want your company (and employees) to grow and develop, and in order to do so, you need to focus on the right things. Measuring activities will give you an unfortunate result as your staff will focus on achieving what you are asking for, and nothing more.

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Great focus on Knowledge at Fusion 15 in New Orleans

ComAround was recently a vendor sponsor of the Fusion 15 Conference & Expo in New Orleans. The discussions have definitely changed since last year’s conference, with an increased focus on knowledge. Many of the attendees we spoke with had great interest in learning how to effectively leverage their existing knowledge base.

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