Part 1 Järfälla Municipality– A helpful IT department in an operation facing major challenges

The municipality of Järfälla in Sweden has implemented a major internal change of IT. This has resulted in dissatisfaction among users. The IT department at the municipality of Järfälla has chosen to introduce Zero Level support in order to create a happier organisation and a more positive image for the IT department. I will be following their progress with the introduction of Zero Level support in a series of blogs. In the first one, I will be telling you all about the IT department’s targets and challenges.

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