Do you want to see and try the smart functions in ComAround Knowledge™?

Intelligent knowledge

Reduce costs, increase revenue, improve workforce productivity and customer satisfaction with intelligent knowledge as a part of your digital transformation strategy. ComAround Knowledge™ is an independent knowledge hub that synchronizes and navigates your organizations digital information, to meet your long-term need of relevant and accurate knowledge. We call it – Intelligent knowledge.

Read more about ComAround Knowledge™ .

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about KCS and KM training and certification.

Read more about KCS and KM consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

Join our Live Webinar: How to capitalize on the knowledge revolution

May 28 2018

In this webinar Per Strand from ComAround explains why KCS® (Knowledge-Centered Service) appears to be exactly the kind of structured, platform-agnostic approach which finally unlocks the power of knowledge and opens the door for new intelligent technologies like AI, ML and smart BOTs.

SITS 18 – The Service Desk and IT Support Show in UK

Meet us at SITS 18 in June 5-6, UK’s leading event for IT Service Management and Support professionals. We will showcase how to reach World Class customer support using intelligent knowledge and have a session about Knowledge Management.

Upcoming events

Live Webinar: How to capitalize on the knowledge revolution

May 28, 2018
10:00 am - 10:30 am

Knowledge management is one of the largest untapped assets for many IT service desks according to Gartner. Companies have tried many ways of harnessing knowledge – with mixed results. In this webinar Per Strand from ComAround explains why KCS® (Knowledge-Centered Service) appears to be exactly the kind of structured, platform-agnostic approach which finally unlocks the power of knowledge and opens the door for new intelligent technologies like AI, ML and smart BOTs.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Stockholm

May 30, 2018 - June 1, 2018
09:00 am - 05:00 pm
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption

Läs mer →Read more → Les mer →

SITS 18 – The Service Desk and IT Support Show in UK

June 5, 2018 - June 6, 2018
Hela dagen
Olympia London
London

SITS is the UK’s leading event for IT Service Management and Support professionals. We are proud to have Per Strand, Co-founder at ComAround, as a speaker on the subject of Knowledge Management.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Stockholm

September 5, 2018 - September 7, 2018
09:00 am - 05:00 pm
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Stockholm

October 3, 2018 - October 5, 2018
09:00 am - 05:00 pm
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

Latest news and press releases

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Per Strand from ComAround invited to speak at SITS 18 in UK

SITS is the UK’s leading event for IT Service Management and Support professionals. SITS has announced that Per Strand - author and thought leader Self-Service & Knowledge Management - from ComAround, has been invited to speak at the conference. He will speak on the topic "How to capitalise on the knowledge revolution". Per is one of the most experienced people in the field of self-service and knowledge.

Latest blog articles

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ITIL® + KCS® = Success

Doing more with less. You have heard this phrase and many of us live it. Each year service desks are asked to satisfy higher demands without rapidly expanding their organizations. I have met very few service desk managers that claim to have enough people to exceed their service level targets while managing all the projects and operational tasks on their plates. So how do you satisfy your customers, your employees and the needs of your organization? You begin by learning from the experiences of others.

Contact us for more information