Do you want to see and try the smart functions in ComAround Knowledge™?

Intelligent knowledge

Reduce costs, increase revenue, improve workforce productivity and customer satisfaction with intelligent knowledge as a part of your digital transformation strategy. ComAround Knowledge™ is an independent Knowledge Management Software (KMS) that synchronizes and navigates your organizations digital information, to meet your long-term need of relevant and accurate knowledge. We call it – Intelligent knowledge.

Read more about ComAround Knowledge™ .

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about KCS and KM training and certification.

Read more about KCS and KM consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

White paper

A white paper on understanding the Complex Dynamics of Success in a Global Support Organization.

Globalization is upon us. No longer do companies support customers in one city, state, or country. In the global economy, services are provided across country boundaries and the complexity of delivery and support increases substantially. Combined with a need for agility, organizations face the challenge of supporting a rapid pace of change where time to market is critical to maintain competitiveness.

Executive breakfast session The Ultimate Service Desk in Vancouver, Toronto and Chicago

Join us! Breakfast with Fellow Service Desk Enthusiasts. We will show how you can leverage state of the art technologies to facilitate security compliance and reduce support operating costs while improving customer satisfaction. This is a great opportunity to engage with IT Leaders and Professionals to discuss challenges, innovations and best practices in IT Service Delivery.

Live Webinar: Advanced Knowledge Management for Global Support Organizations

A webinar on understanding the Complex Dynamics of Success in a Global Support Organization. If your organization is going global as a new strategic initiative or consolidating multiple locations into one global support organization – this webinar goes through the challenges, risks, and critical success factors for building a sustainable global support solution.

Upcoming events

Executive breakfast session “The Ultimate Service Desk” in Vancouver

June 5, 2019
07:30 am - 11:00 am

Welcome to experience “The Ultimate Service Desk”. We will show how you can leverage state of the art technologies to facilitate security compliance and reduce support operating costs while improving customer satisfaction. This is a great opportunity to engage with IT Leaders and Professionals to discuss challenges, innovations and best practices in IT Service Delivery.

Läs mer →Read more → Les mer →

Microsoft Innovation Summit for Education 2019

June 6, 2019
Hela dagen
Microsoft Deutschland
München

ComAround is a sponsor at Microsoft Innovation Summit in Munich at June 6, an Industry Innovation Day for Education and Government. Come and visit us as an exhibitor and partner.

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KCS World Tour in London – Knowledge & Content strategy

June 7, 2019
09:00 am - 05:00 pm
Heathrow/Windsor Marriott Hotel
London

Are you interested in finding out how the methodology KCS® (Knowledge-Centered Service) can help you create an efficient process for knowledge, to improve customer and employee satisfaction? Join us in London on June 7th for a one-day conference with conversations and networking around knowledge and content management.

Läs mer →Read more → Les mer →

Executive breakfast session “The Ultimate Service Desk” in Toronto

June 12, 2019
07:30 am - 11:00 am

Welcome to experience “The Ultimate Service Desk”. We will show how you can leverage state of the art technologies to facilitate security compliance and reduce support operating costs while improving customer satisfaction. This is a great opportunity to engage with IT Leaders and Professionals to discuss challenges, innovations and best practices in IT Service Delivery.

Läs mer →Read more → Les mer →

Executive breakfast session “The Ultimate Service Desk” in Chicago

June 19, 2019
07:30 am - 11:00 am

Welcome to experience “The Ultimate Service Desk”. We will show how you can leverage state of the art technologies to facilitate security compliance and reduce support operating costs while improving customer satisfaction. This is a great opportunity to engage with IT Leaders and Professionals to discuss challenges, innovations and best practices in IT Service Delivery.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Fundamentals with optional Certification

September 12, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Stockholm

September 18, 2019 - September 20, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Fundamentals with optional Certification

October 23, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Stockholm

November 13, 2019 - November 15, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Fundamentals with optional Certification

November 28, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Läs mer →Read more → Les mer →

Latest news and press releases

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Join us at KCS World Tour in London

Are you interested in finding out how the methodology KCS® (Knowledge-Centered Service) can help you create an efficient process for knowledge, to improve customer and employee satisfaction? Join us in London on June 7th for a one-day conference with conversations and networking around knowledge and content management.The conference is hosted by The KCS Academy, the network of resources and practitioners for KCS. Welcome to join us for case presentations and conversations around KCS, AI and Intelligent Swarming.

Latest blog articles

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How to benefit from KCS functionality by integrating a KCS v6 Verified tool into your ITSM suite in just a few days

More and more enterprise organizations are starting to practice the Knowledge-Centered Service (KCS) knowledge methodology. This methodology is without doubt best applied with the support of a tool that is KCS Verified and which supports all eight processes in the solve-and-evolve cycle. However, there are only a small number of software vendors and tools – including ComAround Knowledge™ – that fully support this process.

Contact us for more information