Do you want to see and try the smart functions in ComAround Knowledge™?

Intelligent knowledge

Solve problems faster, handle increased volumes in multiple languages, lower organizational costs and deliver excellent customer experience with intelligent knowledge. ComAround Knowledge™ is a powerful AI and cloud-based Knowledge Management Software (KMS) specifically designed to optimize the support flow by sharing accurate knowledge at the right time.

Read more about ComAround Knowledge™ .

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about training and consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

White paper

The whitepaper identifies the top ten reasons why Knowledge Management initiatives fail, and how to prevent this.

When data, information, and knowledge continue to grow within organizations, knowledge is updated less frequently and becomes less relevant. Employees and external clients then find it increasingly difficult to find relevant knowledge when they need it. To prevent common failures in the implementation of Knowledge Management and to ensure that it supports the company’s strategic objectives, organizations must pursue the organizational change needed to support the creation, reuse, and improvement of knowledge.

White paper

A white paper on understanding the Complex Dynamics of Success in a Global Support Organization.

Globalization is upon us. No longer do companies support customers in one city, state, or country. In the global economy, services are provided across country boundaries and the complexity of delivery and support increases substantially. Combined with a need for agility, organizations face the challenge of supporting a rapid pace of change where time to market is critical to maintain competitiveness.

Meet us at CLEAR 19 in Nashville

ComAround is one of the exhibitors at 2019 Cherwell Clear Conference in Nashville in September/October and Bill Pollie from ComAround is holding a panel discussion around the power of knowledge. Bill will be joined by Cherwell customers who will discuss their knowledge management journey and discuss key results and lessons learned.

Live Webinar: KM Playbook for Cherwell CSM

A joint webinar brought to you by ComAround and Excalibur Data Systems.  Knowledge Management success can seem like a daunting task. Conceptually it makes sense, but where do you begin and how do you achieve adoption from your agents and self-service users? In this webinar, we’re going to boil it down and share our KM experiences from the past 20 years.

Upcoming events

TRAINING: KCS v6 Practices Workshop in Stockholm – FULLY BOOKED

September 18, 2019 - September 20, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

CLEAR 2019

September 30, 2019 - October 3, 2019
Hela dagen
Gaylord Opryland Resort
Nashville

ComAround is one of the exhibitors at 2019 Cherwell Clear Conference in Nashville in September/October. Come and meet us at the conference and we’ll show you the seamless integration between Cherwell Service Management® and ComAround Knowledge™. Through built in interfaces the integration makes content available via the interaction points you already have within your support operations. At the Conference you can listen to Bill Pollie from ComAround and his session “The Role of Advanced Knowledge Management in Driving Value in your Cherwell Solution”.

Läs mer →Read more → Les mer →

Live Webinar: Knowledge Management Playbook for Cherwell CSM

October 17, 2019
02:00 pm - 03:00 pm

Knowledge Management Playbook for Cherwell CSM – Getting from zero to success the easy way. A joint webinar brought to you by ComAround and Excalibur Data Systems.
What you’ll learn: Knowledge Management Success, The three things you need to know, The secret to achieving self-service adoption, KM power plays , Taking it to the next level Plus a recap of the highlights from Cherwell’s Clear Conference!
Knowledge Management success can seem like a daunting task. Conceptually it makes sense, but where do you begin and how do you achieve adoption from your agents and self-service users? In this webinar, we’re going to boil it down and share our KM experiences from the past 20 years. If you’ve been thinking about turning up the dial on Cherwell Knowledge Management, this is the webinar you don’t want to miss. 

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Fundamentals with optional Certification

October 23, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Stockholm

November 13, 2019 - November 15, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Fundamentals with optional Certification

November 28, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Läs mer →Read more → Les mer →

Latest news and press releases

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ComAround´s attending KCS World Tour in Boston

The KCS Academy, the network of resources and practitioners for KCS® (Knowledge-Centered Service), is hosting a one-day event in Boston with focus on bringing the KCS® community together for Knowledge-Centered Service content, conversations, and connections. Meet us there - meet Bill Pollie, Executive Vice President at ComAround Inc. at the event. The date for the event is September 23, 2019.

Latest blog articles

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How to establish a collaborative culture to succeed in Knowledge Management

The implementation of a strategy often requires changes in people, processes, and technology. Perhaps the most difficult change and the one we struggle most with is changing ourselves – the people. We’re creatures of habit, and if we’re not motivated or can’t see what’s in it for us, we essentially won’t ever change. When establishing successful Knowledge Management, we need to shift the culture away from recognizing people for what they know, and toward recognizing people for their ability to learn, collaborate, and share.

Contact us for more information