Intelligent Knowledge Management Software

ComAround Knowledge™ is cloud-based and AI Knowledge Management Software specifically designed to optimize your support flow and create an excellent agent and customer experience by sharing consistent and personalized knowledge across channels. It consists of a unique combination of professional, expert, and data-driven knowledge across channels. We call it “intelligent knowledge”.

Read more about ComAround Knowledge™.

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about training and consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

White paper

The whitepaper identifies the top ten reasons why Knowledge Management initiatives fail, and how to prevent this.

When data, information, and knowledge continue to grow within organizations, knowledge is updated less frequently and becomes less relevant. Employees and external clients then find it increasingly difficult to find relevant knowledge when they need it. To prevent common failures in the implementation of Knowledge Management and to ensure that it supports the company’s strategic objectives, organizations must pursue the organizational change needed to support the creation, reuse, and improvement of knowledge.

Supercharge your onboarding – Improve time to proficiency up to 70%!

Do you need to improve your knowledge management processes, increase knowledge base searchability or are you about to implement a support bot? The KCS® (Knowledge-Centered Service) methodology gives you all the necessary techniques and skills to succeed.

On-demand webinar: Advanced Knowledge Management for Global Support Organizations

If your organization is going global as a new strategic initiative or consolidating multiple locations into one global support organization – this webinar goes through the challenges, risks, and critical success factors for building a sustainable global support solution.

Upcoming events

TRAINING: KCS v6 Practices workshop & certification

May 6, 2020 - May 8, 2020
Hela dagen
Svea konferens

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Fundamentals training and certification

May 28, 2020
09:00 am - 05:00 pm
Svea konferens

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Läs mer →Read more → Les mer →

Latest news and press releases


The winners of the Self Service Awards™ 2020

On March 12th, the winners of Self Service Awards™ 2020 were announced at ComAround Inspiration Day 2020. For the tenth year, the Self Service Awards™ recognize the organizations and individuals that have achieved the most success in their support work with the aid of the tool ComAround Knowledge™. Prizes were presented in the categories of Strategic Achievement of the Year, Newcomer of the Year and Star of the Year. We congratulate this year's nominees and winners.

Latest blog articles


A recommendation from a successful customer care center for how to use knowledge to improve customer experience and satisfaction

Delivering high-quality customer service and support is often a challenge when your products are complex and when there are ongoing changes in the general environment. With ComAround Knowledge™ the Customer Care Center at Volvo Car Sweden has been able to speed up the provision of answers to customers, and it always has access to the latest, most accurate information and knowledge.

Contact us for more information