HOUSTON – October 13, 2020 – BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, today announced the acquisition of ComAround

Knowledge Management Software & Expertise

Intelligent Knowledge Management Software

ComAround Knowledge™ is cloud-based and AI Knowledge Management Software specifically designed to optimize your support flow and create an excellent agent and customer experience by sharing consistent and personalized knowledge across channels. It consists of a unique combination of professional, expert, and data-driven knowledge across channels. We call it “intelligent knowledge”.

Read more about ComAround Knowledge™.

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about training and consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

White paper

The whitepaper identifies the top ten reasons why Knowledge Management initiatives fail, and how to prevent this.

When data, information, and knowledge continue to grow within organizations, knowledge is updated less frequently and becomes less relevant. Employees and external clients then find it increasingly difficult to find relevant knowledge when they need it. To prevent common failures in the implementation of Knowledge Management and to ensure that it supports the company’s strategic objectives, organizations must pursue the organizational change needed to support the creation, reuse, and improvement of knowledge.

Reason why Knowledge management initiatives fails

Supercharge your onboarding – Improve time to proficiency up to 70%!

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Do you need to improve your knowledge management processes, increase knowledge base searchability or are you about to implement a support bot? The KCS® (Knowledge-Centered Service) methodology gives you all the necessary techniques and skills to succeed.

KCS Verified Vendor Series – Electrolux Case Study: KM Strategy to Improve Customer Experience

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December 1, 2020

Lena Stormvinge, Head of Digital Services at Electrolux presents their KM Strategy, success factors, learnings, accomplishments, and beyond.

A panel of experts from Electrolux and ComAround will be available during the presentation in the chat as well as time at the end for further questions and discussions.

Upcoming Knowledge Management events

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Latest news and press releases

BMC Acquires ComAround

BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, today announced the acquisition of ComAround. Together, BMC and ComAround will build on their respective self-service, ITSM, and AI market leadership and expertise to provide NLP-based full-context-search knowledge management capabilities.

Latest blog articles

3 things you need to know to implement a chatbot

Are you thinking about improving your Customer Service experience with a chatbot or are you implementing a virtual assistant in your service desk? Here are a few things you might want to consider before launching your chatbot project.

Contact us for more information