ComAround Knowledge™ is a cloud based knowledge management and self-service solution that specializes in capturing, structuring and sharing knowledge throughout the support flow. The solution is KCS Verified, which means it supports best practice workflow and integrates with ITSM solutions.
ComAround provides training and certification in Knowledge-Centered Service (KCS®) and Knowledge Management. You will get the skills needed to launch, improve, or refresh your knowledge management processes.
ComAround provides consulting services for professional service organizations intending to launch, improve, or refresh their knowledge management, KCS®, or self-service programs. ComAround’s team of certified experts will help you identify areas of opportunities to take knowledge management to the next level.
Shorter resolution time
Fewer cases
Higher resolution rate
More satisfied employees
Have a look at the seamless integration between Cherwell Service Management® and ComAround Knowledge™. Listen to one of ComAround’s KCS Trainer & Knowledge Management Expert, Lena Stormvinge, and her session KCS – Global Support Strategy.
For each attendee your organization register to the workshop, you will get 20% discount of KCS Assessment. This means that if you register 5 attendees, you will get the KCS Assessment for free. The workshop is available in Oslo 24-26 October and in Pittsburgh 14-16 November.
Come and meet us at the conference and we’ll show you the seamless integration between Cherwell Service Management® and ComAround Knowledge™. Through built in interfaces the integration makes content available via the interaction points you already have within your support operations.
At the Conference you can listen to Lena Stormvinge and her session KCS – Global Support Strategy.
If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.
If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.
ComAround Knowledge™ integrates with ITSM tools and Incident Management systems for faster and more efficient support throughout the organization. The Service Desk can resolve issues without having to switch between applications. End users can find solutions in conjunction with registering their cases.
ComAround are Knowledge Management and Self Service specialists. For more than 20 years, we have helped thousands of support organizations to use methods and tools that streamline and enhance the support they provide by putting knowledge at the center.
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