A world-leading solution

ComAround Knowledge™ is a cloud based knowledge management and self-service solution that specializes in capturing, structuring and sharing knowledge throughout the support flow. The solution is KCS Verified, which means it supports best practice workflow and integrates with ITSM solutions.

Training & Certification

ComAround provides training and certification in Knowledge-Centered Service (KCS®) and Knowledge Management. You will get the skills needed to launch, improve, or refresh your knowledge management processes.

Consulting Services

ComAround provides consulting services for professional service organizations intending to launch, improve, or refresh their knowledge management, KCS®, or self-service programs. ComAround’s team of certified experts will help you identify areas of opportunities to take knowledge management to the next level.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

Sign up for KCS v6 Practices Workshop – 20% discount

For each attendee your organization register to the workshop, you will get 20% discount of KCS Assessment. This means that if you register 5 attendees, you will get the KCS Assessment for free. The workshop is available in Oslo 24-26 October and in Pittsburgh 14-16 November.

Upcoming events

TRAINING: KCS v6 Practices Workshop

February 13, 2018 - February 15, 2018
09:00 am - 05:00 pm
ComAround Stockholm
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop

March 13, 2018 - March 15, 2018
09:00 am - 05:00 pm
ComAround Oslo
Oslo

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in US

April 24, 2018 - April 26, 2018
09:00 am - 05:00 pm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

Integrate your ITSM tools with ComAround Knowledge™

ComAround Knowledge™ integrates with ITSM tools and Incident Management systems for faster and more efficient support throughout the organization. The Service Desk can resolve issues without having to switch between applications. End users can find solutions in conjunction with registering their cases.

 
 

Latest news and press releases

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Lena Stormvinge from ComAround is invited to speak at KMWorld 2017 in Washington, DC

KMWorld´s annual conference is the World's Leading Knowledge Management Event. The brightest minds in knowledge and information management will gather in Washington DC to share real world examples of how KM and related disciplines can provide enormous value for your organization and transform your business. Lena Stormvinge is invited to speak at the conference and she will speak about "Intelligent Swarming".

Latest blog articles

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How to increase knowledge base searchability

To succeed with self service, the knowledge base needs good searchability and to generate relevant hits. In ComAround Knowledge™ it is the search bar, which is based on the powerful search engine Microsoft Azure Search, that technically enables the search itself. The searchability of the content is largely determined by structure and wording, and this is where you and your colleagues can make a difference. In this article you will get several handy tips!

Contact us for more information

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