ComAround Knowledge™ is cloud-based and AI Knowledge Management Software specifically designed to optimize your support flow and create an excellent agent and customer experience by sharing consistent and personalized knowledge across channels. It consists of a unique combination of professional, expert, and data-driven knowledge across channels. We call it “intelligent knowledge”.
Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.
Read more about training and consulting services.
Shorter resolution time
Fewer cases
Higher resolution rate
More satisfied employees
The whitepaper identifies the top ten reasons why Knowledge Management initiatives fail, and how to prevent this.
When data, information, and knowledge continue to grow within organizations, knowledge is updated less frequently and becomes less relevant. Employees and external clients then find it increasingly difficult to find relevant knowledge when they need it. To prevent common failures in the implementation of Knowledge Management and to ensure that it supports the company’s strategic objectives, organizations must pursue the organizational change needed to support the creation, reuse, and improvement of knowledge.
Are you interested in finding out how the methodology KCS® (Knowledge-Centered Service) can help you create an efficient process for knowledge, to improve customer and employee satisfaction? Join us in Santa Clara for an event focused on bringing the KCS® community together for Knowledge-Centered Service content, conversations, and connections.
The day will be filled with workshops, well-known speakers and thrilling topics including exciting customer cases. Entertainment, mingle and food from the award-winning kitchen At Six at night in one of Stockholm’s most praised venues can simply not be missed!
Join us in Santa Clara for an event focused on bringing the KCS® community together for Knowledge-Centered Service content, conversations, and connections.
The KCS Academy, the network of resources and practitioners for KCS (the knowledge and content management best practice), is hosting a one-day conference. The format will include both presentations on KCS best practices and lessons learned, as well as roundtables on various KCS topics hosted by experts allowing you ask questions and join in the conversation.
ComAround is one of the exhibitors at Clear 2020 in London. Come and meet us at the conference and we’ll show you the seamless integration between Cherwell Service Management® and ComAround Knowledge™. Through built in interfaces the integration makes content available via the interaction points you already have within your support operations. The ComAround Knowledge™ Integration mApp provides a seamless customer experience and enables a shift-left strategy by moving cases to cost-efficient support channels.
Welcome to ComAround Inspiration Day 2020 – a day and night with a golden touch!
Join us at Microsoft’s new venue in the heart of Stockholm, followed with a night under the stars, at the vibrant rooftop SUS (Stockholm Under the Stars)!
The day will be filled with workshops, well-known speakers and thrilling topics including exciting customer cases. Entertainment, mingle and food from the award-winning kitchen At Six at night in one of Stockholm’s most praised venues can simply not be missed!
This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.
If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.
Join us in Amsterdam for an event focused on bringing the KCS® community together for Knowledge-Centered Service content, conversations, and connections.
The KCS Academy, the network of resources and practitioners for KCS (the knowledge and content management best practice), is hosting a one-day conference. The format will include both presentations on KCS best practices and lessons learned, as well as roundtables on various KCS topics hosted by experts allowing you ask questions and join in the conversation.
This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.
ComAround is a global software company that specializes in Knowledge Management and Self Service. ComAround helps customer service and support organizations to create an excellent agent and customer experience by building and sharing knowledge across channels using ComAround’s Knowledge Management Software and expertise.
