Do you want to see and try the smart functions in ComAround Knowledge™?

Intelligent knowledge

Reduce costs, increase revenue, improve workforce productivity and customer satisfaction with intelligent knowledge as a part of your digital transformation strategy. ComAround Knowledge™ is an independent Knowledge Management Software (KMS) that synchronizes and navigates your organizations digital information, to meet your long-term need of relevant and accurate knowledge. We call it – Intelligent knowledge.

Read more about ComAround Knowledge™ .

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about KCS and KM training and certification.

Read more about KCS and KM consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

ROI calculation & business case

Calculate your knowledge management return on investment and build your business case.

Refine your message that justifies the investment in knowledge to your senior stake holders with help of ComAround’s knowledge advisor – for free.

Read more →

On-demand webinar: Top Service & Support Trends – Through The Year 2020

Are you curious about how new technology and new behaviors will completely change the support and service industry in the future? Intelligent technology like Artificial Intelligence, Machine Learning and BOT´s develop in a fast pace and it is important to keep up with these new trends to stay on top.

Live Webinar: Advanced Knowledge Management for Global Support Organizations

A webinar on understanding the Complex Dynamics of Success in a Global Support Organization. If your organization is going global as a new strategic initiative or consolidating multiple locations into one global support organization – this webinar goes through the challenges, risks, and critical success factors for building a sustainable global support solution.

Upcoming events

SITS 19 – The Service Desk and IT Support Show in UK

May 1, 2019 - May 2, 2019
Hela dagen
ExCeL London
London

Visit us at Europe’s leading event for Service Desk & IT Support Professionals on 1-2 May 2019 in London.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Fundamentals with optional Certification

May 16, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Läs mer →Read more → Les mer →

COURSE: KCS v6 Practices Workshop in Stockholm

September 18, 2019 - September 20, 2019
Hela dagen
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

Latest news and press releases

Latest blog articles

/by

Four benefits of having a successful Knowledge Management strategy

Many organizations share competitive challenges and a need to scaling their business and be at the forefront of their customers’ minds, etc. while having limited staff and budget resources. Organizations that really understand that their most valuable assets are the collective knowledge of their staff, customers and partners can thrive with less effort. In this blog article I will highlight the most important benefits to an organization of implementing a successful Knowledge Management strategy.

Contact us for more information