Do you want to see and try the smart functions in ComAround Knowledge™?

Intelligent knowledge

Reduce costs, increase revenue, improve workforce productivity and customer satisfaction with intelligent knowledge as a part of your digital transformation strategy. ComAround Knowledge™ is an independent knowledge hub that synchronizes and navigates your organizations digital information, to meet your long-term need of relevant and accurate knowledge. We call it – Intelligent knowledge.

Read more about ComAround Knowledge™ .

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about KCS and KM training and certification.

Read more about KCS and KM consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

ComAround Inspiration Day 2018

October 23, 2018

A live event onsite and livestreamed from Microsoft in Stockholm. The Power of Knowledge in the World of Digital Transformation. Digital transformation – Knowledge beyond conversation – Knowledge, AI and BOT´s – Customer case presentations – New ways to think about knowledge

See the Webinar Feed the Bots: Strategies to Improve Chat Bots through Knowledge

In this recorded webinar, we will uncover strategies to improve your existing implementation of chatbots or help you to develop a successful implementation strategy. It’s time to feed our bots with knowledge management interactions.

Upcoming events

TRAINING: KCS v6 Practices Workshop in Stockholm

October 3, 2018 - October 5, 2018
09:00 am - 05:00 pm
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Fundamentals with Certification

October 11, 2018
09:00 am - 04:30 pm
Svea konferens
Stockholm

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Läs mer →Read more → Les mer →

ComAround Inspiration Day 2018

October 23, 2018
06:00 pm - 09:20 pm

ComAround Inspiration Day 2018 – The Power of Knowledge in the World of Digital Transformation.
Digital transformation – Knowledge beyond conversation – Knowledge, AI and BOT´s – Customer case presentations – New ways to think about knowledge. Broadcasting from Microsoft. Onsite and online.

Läs mer →Read more → Les mer →

Latest news and press releases

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ComAround Announces Strategic Partnership with Avante Solutions

As part of ComAround’s continued expansion into the North American market, we are proud to announce this partnership with Avante Solutions to extend next generation knowledge management capabilities to Cherwell customers. Avante Solutions, Inc. is a leading North American software consulting company specializing in Cherwell (Cherwell.com) IT service management (ITSM) deployments, integration, and management.

Latest blog articles

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ITIL® + KCS® = Success

Doing more with less. You have heard this phrase and many of us live it. Each year service desks are asked to satisfy higher demands without rapidly expanding their organizations. I have met very few service desk managers that claim to have enough people to exceed their service level targets while managing all the projects and operational tasks on their plates. So how do you satisfy your customers, your employees and the needs of your organization? You begin by learning from the experiences of others.

Contact us for more information