HOUSTON – October 13, 2020 – BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, today announced the acquisition of ComAround

Knowledge Management Software & Expertise

Intelligent Knowledge Management Software

ComAround Knowledge™ is cloud-based and AI Knowledge Management Software specifically designed to optimize your support flow and create an excellent agent and customer experience by sharing consistent and personalized knowledge across channels. It consists of a unique combination of professional, expert, and data-driven knowledge across channels. We call it “intelligent knowledge”.

Read more about ComAround Knowledge™.

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about training and consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

White paper

The whitepaper identifies the top ten reasons why Knowledge Management initiatives fail, and how to prevent this.

When data, information, and knowledge continue to grow within organizations, knowledge is updated less frequently and becomes less relevant. Employees and external clients then find it increasingly difficult to find relevant knowledge when they need it. To prevent common failures in the implementation of Knowledge Management and to ensure that it supports the company’s strategic objectives, organizations must pursue the organizational change needed to support the creation, reuse, and improvement of knowledge.

Reason why Knowledge management initiatives fails

Supercharge your onboarding – Improve time to proficiency up to 70%!

ComAround-utvald-bild-KCS-v6-Practices-logo

Do you need to improve your knowledge management processes, increase knowledge base searchability or are you about to implement a support bot? The KCS® (Knowledge-Centered Service) methodology gives you all the necessary techniques and skills to succeed.

Live webinar: Discover The Power of Knowledge

ComAround Live Webinar

October 29, 2020

Bring power to your organization! Learn from a panel of experts on how to leverage knowledge management at your organization.

Upcoming Knowledge Management events

ComAround Live Webinar

Live webinar: Discover The Power of Knowledge

October 29, 2020
02:00 pm - 03:00 pm

Bring power to your organization! Learn from our panel of knowledge management experts how knowledge has changed their organizational landscape.

Läs mer →Read more → Les mer →
ComAround utvald bild KCS v6 Practices logo

(Europe time zone) VIRTUAL TRAINING: KCS v6 Practices workshop & certification

November 9, 2020 - November 12, 2020
08:30 am - 12:30 pm

In order to be able to continue to offer KCS training programs under current circumstances, this training will be held online. So if you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →
ComAround utvald bild KCS v6 Practices logo

(US time zone) VIRTUAL TRAINING: KCS v6 Practices workshop & certification

November 16, 2020 - November 20, 2020
01:00 pm - 04:00 pm

In order to be able to continue to offer KCS training programs under current circumstances, this training will be held online. So if you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

Latest news and press releases

BMC Acquires ComAround

BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, today announced the acquisition of ComAround. Together, BMC and ComAround will build on their respective self-service, ITSM, and AI market leadership and expertise to provide NLP-based full-context-search knowledge management capabilities.

Latest blog articles

3 things you need to know to implement a chatbot

Are you thinking about improving your Customer Service experience with a chatbot or are you implementing a virtual assistant in your service desk? Here are a few things you might want to consider before launching your chatbot project.

Contact us for more information