Knowledge Management Software & Expertise

Intelligent Knowledge Management Software

ComAround Knowledge™ is cloud-based and AI Knowledge Management Software specifically designed to optimize your support flow and create an excellent agent and customer experience by sharing consistent and personalized knowledge across channels. It consists of a unique combination of professional, expert, and data-driven knowledge across channels. We call it “intelligent knowledge”.

Read more about ComAround Knowledge™.

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about training and consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

White paper

The whitepaper identifies the top ten reasons why Knowledge Management initiatives fail, and how to prevent this.

When data, information, and knowledge continue to grow within organizations, knowledge is updated less frequently and becomes less relevant. Employees and external clients then find it increasingly difficult to find relevant knowledge when they need it. To prevent common failures in the implementation of Knowledge Management and to ensure that it supports the company’s strategic objectives, organizations must pursue the organizational change needed to support the creation, reuse, and improvement of knowledge.

Reason why Knowledge management initiatives fails

Supercharge your onboarding – Improve time to proficiency up to 70%!

KCS Academy

Do you need to improve your knowledge management processes, increase knowledge base searchability or are you about to implement a support bot? The KCS® (Knowledge-Centered Service) methodology gives you all the necessary techniques and skills to succeed.

KCS v6 Fundamentals training and certification – Buy 2 Get 1 Free

KCS Academy

May 28th, at 09.00 AM – 17.00 PM CET

This online course, is intended for service and support centre individuals or teams who want to have an initial understanding of the KCS® methodology.

KCS® v6 Fundamentals is a one-day online training with official certification from the KCS Academy.

Discount offer: Buy 2 Get 1 Free.

Upcoming Knowledge Management events

KCS Academy

FULLY BOOKED: KCS v6 Fundamentals training and certification – Buy 1 get 1 Free!

May 28, 2020
09:00 am - 05:00 pm

In order to be able to continue to offer KCS training programs under current circumstances, this training will be held online with discount offer: Buy 2 Get 1 Free. This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers.

Läs mer →Read more → Les mer →
KCS Academy

VIRTUAL TRAINING: KCS v6 Fundamentals training and certification – Buy 1 get 1 Free!

June 9, 2020 - June 10, 2020
11:00 am - 02:30 pm

In order to be able to continue to offer KCS training programs under current circumstances, this training will be held online with discount offer: Buy 2 Get 1 Free. This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers.

Läs mer →Read more → Les mer →

Latest news and press releases

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The winners of the Self Service Awards™ 2020

On March 12th, the winners of Self Service Awards™ 2020 were announced at ComAround Inspiration Day 2020. For the tenth year, the Self Service Awards™ recognize the organizations and individuals that have achieved the most success in their support work with the aid of the tool ComAround Knowledge™. Prizes were presented in the categories of Strategic Achievement of the Year, Newcomer of the Year and Star of the Year. We congratulate this year's nominees and winners.

Latest blog articles

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A recommendation from a successful customer care center for how to use knowledge to improve customer experience and satisfaction

Delivering high-quality customer service and support is often a challenge when your products are complex and when there are ongoing changes in the general environment. With ComAround Knowledge™ the Customer Care Center at Volvo Car Sweden has been able to speed up the provision of answers to customers, and it always has access to the latest, most accurate information and knowledge.

Contact us for more information