Intelligent Knowledge Management Software

ComAround Knowledge™ is cloud-based and AI Knowledge Management Software specifically designed to optimize your support flow and create an excellent agent and customer experience by sharing consistent and personalized knowledge across channels. It consists of a unique combination of professional, expert, and data-driven knowledge across channels. We call it “intelligent knowledge”.

Read more about ComAround Knowledge™.

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about training and consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

White paper

The whitepaper identifies the top ten reasons why Knowledge Management initiatives fail, and how to prevent this.

When data, information, and knowledge continue to grow within organizations, knowledge is updated less frequently and becomes less relevant. Employees and external clients then find it increasingly difficult to find relevant knowledge when they need it. To prevent common failures in the implementation of Knowledge Management and to ensure that it supports the company’s strategic objectives, organizations must pursue the organizational change needed to support the creation, reuse, and improvement of knowledge.

KCS World Tour: Silicon Valley 2020

March 3:rd 2020

Are you interested in finding out how the methodology KCS® (Knowledge-Centered Service) can help you create an efficient process for knowledge, to improve customer and employee satisfaction? Join us in Santa Clara for an event focused on bringing the KCS® community together for Knowledge-Centered Service content, conversations, and connections.

ComAround Inspiration Day 2020

March 12, 2020 – a day and night with a golden touch!

The day will be filled with workshops, well-known speakers and thrilling topics including exciting customer cases. Entertainment, mingle and food from the award-winning kitchen At Six at night in one of Stockholm’s most praised venues can simply not be missed!

Upcoming events

KCS World Tour: Silicon Valley 2020

March 3, 2020
Hela dagen
Santa Clara Convention Center
Santa Clara

Join us in Santa Clara for an event focused on bringing the KCS® community together for Knowledge-Centered Service content, conversations, and connections.
The KCS Academy, the network of resources and practitioners for KCS (the knowledge and content management best practice), is hosting a one-day conference. The format will include both presentations on KCS best practices and lessons learned, as well as roundtables on various KCS topics hosted by experts allowing you ask questions and join in the conversation.

Läs mer →Read more → Les mer →

Clear 2020 Europe

March 9, 2020 - March 10, 2020
Hela dagen
etc.venues St Paul’s
London

ComAround is one of the exhibitors at Clear 2020 in London. Come and meet us at the conference and we’ll show you the seamless integration between Cherwell Service Management® and ComAround Knowledge™. Through built in interfaces the integration makes content available via the interaction points you already have within your support operations. The ComAround Knowledge™ Integration mApp provides a seamless customer experience and enables a shift-left strategy by moving cases to cost-efficient support channels.

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ComAround Inspiration Day 2020

March 12, 2020
Hela dagen
ComAround Stockholm
Stockholm

Welcome to ComAround Inspiration Day 2020 – a day and night with a golden touch!
Join us at Microsoft’s new venue in the heart of Stockholm, followed with a night under the stars, at the vibrant rooftop SUS (Stockholm Under the Stars)!
The day will be filled with workshops, well-known speakers and thrilling topics including exciting customer cases. Entertainment, mingle and food from the award-winning kitchen At Six at night in one of Stockholm’s most praised venues can simply not be missed!

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Fundamentals training and certification

March 26, 2020
09:00 am - 05:00 pm
Svea konferens
Stockholm

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices workshop & certification

May 6, 2020 - May 8, 2020
Hela dagen
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

KCS World Tour: Amsterdam 2020

May 21, 2020
Hela dagen
Mövenpick Hotel Amsterdam City Centre
Amsterdam

Join us in Amsterdam for an event focused on bringing the KCS® community together for Knowledge-Centered Service content, conversations, and connections.
The KCS Academy, the network of resources and practitioners for KCS (the knowledge and content management best practice), is hosting a one-day conference. The format will include both presentations on KCS best practices and lessons learned, as well as roundtables on various KCS topics hosted by experts allowing you ask questions and join in the conversation.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Fundamentals training and certification

May 28, 2020
09:00 am - 05:00 pm
Svea konferens
Stockholm

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Läs mer →Read more → Les mer →

Latest news and press releases

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ComAround Announces Sponsorship of the KCS World Tour: Silicon Valley 2020

Knowledge-Centered Service (KCS®) has become the methodology that is fueling the success of Enterprise Service Management. ComAround Knowledge™ is the leading solution fueling KCS and empowering the latest technology initiatives at some of the leading enterprises in the world. For us KCS is not just a methodology but the way ComAround does business. ComAround is excited to sponsor this event March 3rd in Santa Clara, California, and provide a platform to introduce Cherwell Software to share their experiences that are sure to be informative and inspirational.

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