Do you want to see and try the smart functions in ComAround Knowledge™?

Intelligent knowledge

Solve problems faster, handle increased volumes in multiple languages, lower organizational costs and deliver excellent customer experience with intelligent knowledge. ComAround Knowledge™ is a powerful AI and cloud-based Knowledge Management Software (KMS) specifically designed to optimize the support flow by sharing accurate knowledge at the right time.

Read more about ComAround Knowledge™ .

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about training and consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

White paper

The whitepaper identifies the top ten reasons why Knowledge Management initiatives fail, and how to prevent this.

When data, information, and knowledge continue to grow within organizations, knowledge is updated less frequently and becomes less relevant. Employees and external clients then find it increasingly difficult to find relevant knowledge when they need it. To prevent common failures in the implementation of Knowledge Management and to ensure that it supports the company’s strategic objectives, organizations must pursue the organizational change needed to support the creation, reuse, and improvement of knowledge.

White paper

A white paper on understanding the Complex Dynamics of Success in a Global Support Organization.

Globalization is upon us. No longer do companies support customers in one city, state, or country. In the global economy, services are provided across country boundaries and the complexity of delivery and support increases substantially. Combined with a need for agility, organizations face the challenge of supporting a rapid pace of change where time to market is critical to maintain competitiveness.

KCS v6 Practices Workshop in Boston

November 6, 2019 – November 7, 2019

In order to reach set goals and improve results more quickly, we often have to change both working methods and mental attitudes. KCS® (Knowledge-Centered Service) is a new way of thinking about work processes, involved employees and key figures linked to knowledge management.
Are you ready to think new to reach new levels of service?

Live Webinar: KM Playbook for Cherwell CSM

A joint webinar brought to you by ComAround and Excalibur Data Systems.  Knowledge Management success can seem like a daunting task. Conceptually it makes sense, but where do you begin and how do you achieve adoption from your agents and self-service users? In this webinar, we’re going to boil it down and share our KM experiences from the past 20 years.

Upcoming events

TRAINING: KCS v6 Practices Workshop in Boston

November 6, 2019 - November 7, 2019
09:00 am - 04:30 pm
Beacon Hill
Boston

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

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TRAINING: KCS v6 Practices Workshop in Stockholm

November 13, 2019 - November 15, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Fundamentals with optional Certification

November 28, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

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Latest news and press releases

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ComAround launches new guided support capabilities in ComAround Knowledge™

ComAround Knowledge™ is powerful AI and cloud-based Knowledge Management software specifically designed to optimize the support flow by sharing accurate knowledge in the right place at the right time. ComAround has launched decision trees to help customer support and end users optimize shift-left objectives via self-service. The trees can be deployed for simple queries as well as for multiple-choice and more complex questions that require customer input before providing accurate solutions.

Latest blog articles

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How to establish a collaborative culture to succeed in Knowledge Management

The implementation of a strategy often requires changes in people, processes, and technology. Perhaps the most difficult change and the one we struggle most with is changing ourselves – the people. We’re creatures of habit, and if we’re not motivated or can’t see what’s in it for us, we essentially won’t ever change. When establishing successful Knowledge Management, we need to shift the culture away from recognizing people for what they know, and toward recognizing people for their ability to learn, collaborate, and share.

Contact us for more information