Intelligent knowledge

Reduce costs, increase revenue, improve workforce productivity and customer satisfaction with intelligent knowledge as a part of your digital transformation strategy. ComAround Knowledge™ is an independent knowledge hub that synchronizes and navigates your organizations digital information, to meet your long-term need of relevant and accurate knowledge. We call it – Intelligent knowledge.

Read more about ComAround Knowledge™ .

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about KCS and KM training and certification.

Read more about KCS and KM consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

Sign up for KCS v6 Practices Workshop

If you are considering launching KCS or improving your Knowledge Management processes, this workshop will provide you with all the necessary insights and skills.

Upcoming events

itSMF in Oslo – the largest IT Service Management forum in Scandinavia

March 5, 2018 - March 7, 2018
09:00 am - 05:00 pm
Clarion Hotel Oslo Airport
Oslo

ComAround will be partner at the itSMF’s conference in Norway on March 5-7, 2018.
We have been partners of itSMF’s conferences for many years and we see these conferences as a great opportunity to discuss the issues we are passionate about – World class customer support using intelligent knowledge! Come and meet us at the conference and we will tell you more about how we can help you to keep up with these new trends.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Oslo

March 13, 2018 - March 15, 2018
09:00 am - 05:00 pm
ComAround Oslo
Oslo

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Stockholm

March 19, 2018 - March 21, 2018
09:00 am - 05:00 pm
Informator
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

Summit EMEA

April 24, 2018 - April 26, 2018
08:00 am - 05:00 pm
Convention Centre Dublin
Dublin 1

Summit EMEA is the user group conference that brings Microsoft Dynamics 365, AX and CRM users, industry experts and software development vendors together to discuss important issues, to learn about product updates, and to find genuine solutions that suit your business needs.  We are proud to have Bill Pollie, Executive Vice President at ComAround Inc, as a speaker on the subject of Knowledge Management.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in US

April 24, 2018 - April 26, 2018
09:00 am - 05:00 pm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Stockholm

May 30, 2018 - June 1, 2018
09:00 am - 04:00 pm
Informator
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption

Läs mer →Read more → Les mer →

Integrate your tools, systems and applications with ComAround Knowledge™

ComAround Knowledge™ integrates with Service Management tools, Incident Management systems and Business applications for faster and more efficient support throughout the organization. The Service Desk can resolve issues without having to switch between applications. End users can find solutions in conjunction with registering their cases.

 
 

Latest news and press releases

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Bill Pollie from ComAround invited to speak at Summit EMEA

Summit EMEA is the user group conference that brings Microsoft Dynamics 365, AX and CRM users, industry experts and software development vendors together to discuss important issues, to learn about product updates, and to find genuine solutions that suit your business needs. Summit EMEA has announced that Bill Pollie, Executive Vice President at ComAround, has been invited to speak at the conference. He will speak on the topic "Building the Case for Knowledge Management".

Latest blog articles

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How to increase knowledge base searchability

To succeed with self service, the knowledge base needs good searchability and to generate relevant hits. In ComAround Knowledge™ it is the search bar, which is based on the powerful search engine Microsoft Azure Search, that technically enables the search itself. The searchability of the content is largely determined by structure and wording, and this is where you and your colleagues can make a difference. In this article you will get several handy tips!

Contact us for more information

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