Reduce costs, increase revenue, improve workforce productivity and customer satisfaction with intelligent knowledge as a part of your digital transformation strategy. ComAround Knowledge™ is an independent knowledge hub that synchronizes and navigates your organizations digital information, to meet your long-term need of relevant and accurate knowledge. We call it – Intelligent knowledge.
Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.
Shorter resolution time
Fewer cases
Higher resolution rate
More satisfied employees
Julie L. Mohr, world renowned author and Thought Leader, and Maria Cronfalk from Stockholm University will share their experience and best practice how to drive innovation through the capture and use of knowledge both within IT and administrative processes.
In this recorded webinar, we will uncover strategies to improve your existing implementation of chatbots or help you to develop a successful implementation strategy. It’s time to feed our bots with knowledge management interactions.
This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.
If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.
Julie L. Mohr, world renowned author and Thought Leader, and Maria Cronfalk from Stockholm University will share their experience and best practice how to drive innovation through the capture and use of knowledge both within IT and administrative processes. In this webinar you will learn how Knowledge is the key to finding new ways to innovate and drive lasting change on campuses around the world.
The webinar presenter is Julie L. Mohr and you will hear the success factors from Stockholm University who are in the forefront within Self-service support and efficient Knowledge Management processes.
It´s time to develop a new culture of collective knowledge and developing analytics that empower more effective strategies.
ComAround is one of the exhibitors at Cherwell Global Conference 2018 – Lead the change – in Colorade Springs in September 2018. Come and meet us at the conference and we’ll show you the seamless integration between Cherwell Service Management® and ComAround Knowledge™. At the Conference you can listen to Per Strand from ComAround and his session “Top Service & Support Trends — Through the Year 2020”. Read more about Per´s session.
This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.
If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.
ComAround Inspiration Day 2018 – The Power of Knowledge in the World of Digital Transformation.
Digital transformation – Knowledge beyond conversation – Knowledge, AI and BOT´s – Customer case presentations – New ways to think about knowledge. Broadcasting from Microsoft. Onsite and online.
