Solve problems faster, handle increased volumes in multiple languages, lower organizational costs and deliver excellent customer experience with intelligent knowledge. ComAround Knowledge™ is a powerful AI and cloud-based Knowledge Management Software (KMS) specifically designed to optimize the support flow by sharing accurate knowledge at the right time.
Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.
Read more about training and consulting services.
Shorter resolution time
Fewer cases
Higher resolution rate
More satisfied employees
The whitepaper identifies the top ten reasons why Knowledge Management initiatives fail, and how to prevent this.
When data, information, and knowledge continue to grow within organizations, knowledge is updated less frequently and becomes less relevant. Employees and external clients then find it increasingly difficult to find relevant knowledge when they need it. To prevent common failures in the implementation of Knowledge Management and to ensure that it supports the company’s strategic objectives, organizations must pursue the organizational change needed to support the creation, reuse, and improvement of knowledge.
A white paper on understanding the Complex Dynamics of Success in a Global Support Organization.
Globalization is upon us. No longer do companies support customers in one city, state, or country. In the global economy, services are provided across country boundaries and the complexity of delivery and support increases substantially. Combined with a need for agility, organizations face the challenge of supporting a rapid pace of change where time to market is critical to maintain competitiveness.
November 20th, 2019
This webinar is an opportunity to get the latest on ComAround´s mApp 3.0 for Cherwell. The ComAround Knowledge™ Integration mApp provides a seamless customer experience and enables a shift-left strategy by moving cases to cost-efficient support channels. With ComAround Knowledge™ you can transform the way you provide support through Intelligent Knowledge and a dramatic increase in Self Service Adoption.
A webinar on understanding the Complex Dynamics of Success in a Global Support Organization.
If your organization is going global as a new strategic initiative or consolidating multiple locations into one global support organization – this webinar goes through the challenges, risks, and critical success factors for building a sustainable global support solution.
There never seems to be enough time to share how impactful Knowledge Management can be with the right partner and solution to implement best practices and transform the way you provide support. This webinar is an opportunity to get the latest on ComAround´s mApp 3.0 for Cherwell. The ComAround Knowledge™ Integration mApp provides a seamless customer experience and enables a shift-left strategy by moving cases to cost-efficient support channels. With ComAround Knowledge™ you can transform the way you provide support through Intelligent Knowledge and a dramatic increase in Self Service Adoption.
Join our webinar if you want to know more about how to enhance your ITSM solution – Cherwell Service Management® – with intelligent knowledge.
This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.
ComAround is a multinational software company that specializes in Knowledge Management and Self-Service. ComAround empowers customers support and service desks around the world to solve problems faster, handle increased volumes in multiple languages, lower organizational costs and deliver excellent customer experience using ComAround Knowledge Management Software and expertise.
