Microsoft Partner of the Year 2019

Intelligent knowledge

Solve problems faster, handle increased volumes in multiple languages, lower organizational costs and deliver excellent customer experience with intelligent knowledge. ComAround Knowledge™ is a powerful AI and cloud-based Knowledge Management Software (KMS) specifically designed to optimize the support flow by sharing accurate knowledge at the right time.

Read more about ComAround Knowledge™ .

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about training and consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

White paper

The whitepaper identifies the top ten reasons why Knowledge Management initiatives fail, and how to prevent this.

When data, information, and knowledge continue to grow within organizations, knowledge is updated less frequently and becomes less relevant. Employees and external clients then find it increasingly difficult to find relevant knowledge when they need it. To prevent common failures in the implementation of Knowledge Management and to ensure that it supports the company’s strategic objectives, organizations must pursue the organizational change needed to support the creation, reuse, and improvement of knowledge.

White paper

A white paper on understanding the Complex Dynamics of Success in a Global Support Organization.

Globalization is upon us. No longer do companies support customers in one city, state, or country. In the global economy, services are provided across country boundaries and the complexity of delivery and support increases substantially. Combined with a need for agility, organizations face the challenge of supporting a rapid pace of change where time to market is critical to maintain competitiveness.

Live Webinar: Cherwell and ComAround – Supercharging your Support and Self-Service Strategy

November 20th, 2019

This webinar  is an opportunity to get the latest on ComAround´s mApp 3.0 for Cherwell. The ComAround Knowledge™ Integration mApp provides a seamless customer experience and enables a shift-left strategy by moving cases to cost-efficient support channels. With ComAround Knowledge™ you can transform the way you provide support through Intelligent Knowledge and a dramatic increase in Self Service Adoption.

On-demand webinar: Advanced Knowledge Management for Global Support Organizations

A webinar on understanding the Complex Dynamics of Success in a Global Support Organization.

If your organization is going global as a new strategic initiative or consolidating multiple locations into one global support organization – this webinar goes through the challenges, risks, and critical success factors for building a sustainable global support solution.

Upcoming events

Live Webinar: Cherwell and ComAround – Supercharging your Support and Self-Service Strategy

November 20, 2019
12:00 pm - 01:30 pm

There never seems to be enough time to share how impactful Knowledge Management can be with the right partner and solution to implement best practices and transform the way you provide support. This webinar  is an opportunity to get the latest on ComAround´s mApp 3.0 for Cherwell. The ComAround Knowledge™ Integration mApp provides a seamless customer experience and enables a shift-left strategy by moving cases to cost-efficient support channels. With ComAround Knowledge™ you can transform the way you provide support through Intelligent Knowledge and a dramatic increase in Self Service Adoption.
Join our webinar if you want to know more about how to enhance your ITSM solution – Cherwell Service Management® – with intelligent knowledge.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Fundamentals with optional Certification

November 28, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Läs mer →Read more → Les mer →

Latest news and press releases

/by

ComAround launches new guided support capabilities in ComAround Knowledge™

ComAround Knowledge™ is powerful AI and cloud-based Knowledge Management software specifically designed to optimize the support flow by sharing accurate knowledge in the right place at the right time. ComAround has launched decision trees to help customer support and end users optimize shift-left objectives via self-service. The trees can be deployed for simple queries as well as for multiple-choice and more complex questions that require customer input before providing accurate solutions.

Latest blog articles

Contact us for more information