Reduce costs, increase revenue, improve workforce productivity and customer satisfaction with intelligent knowledge as a part of your digital transformation strategy. ComAround Knowledge™ is an independent knowledge hub that synchronizes and navigates your organizations digital information, to meet your long-term need of relevant and accurate knowledge. We call it – Intelligent knowledge.
Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.
Shorter resolution time
Fewer cases
Higher resolution rate
More satisfied employees
A webinar where we uncover strategies to improve your existing implementation of chatbots or help you to develop a successful implementation strategy. It’s time to feed our bots with knowledge management interactions.
Meet us at SITS 18 in June 5-6, UK’s leading event for IT Service Management and Support professionals. We will showcase how to reach World Class customer support using intelligent knowledge and have a session about Knowledge Management.
Summit EMEA is the user group conference that brings Microsoft Dynamics 365, AX and CRM users, industry experts and software development vendors together to discuss important issues, to learn about product updates, and to find genuine solutions that suit your business needs. We are proud to have Bill Pollie, Executive Vice President at ComAround Inc, as a speaker on the subject of Knowledge Management.
Chatbots rely on programming known questions and answers into the system to make them more effective. The more we know about the questions our customers ask the more information we have to feed to the Bots and increase their intelligence. To improve the success of capturing the proper knowledge and improving self-service, knowledge must be captured in the workflow using the context of our customer. Knowledge captured using our customer’s language will improve the success of artificial intelligence and improve the success of offering a new chatbot channel for support.
In this webinar, we will uncover strategies to improve your existing implementation of chatbots or help you to develop a successful implementation strategy. It’s time to feed our bots with knowledge management interactions.
If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.
If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption
SITS is the UK’s leading event for IT Service Management and Support professionals. We are proud to have Per Strand, Co-founder at ComAround, as a speaker on the subject of Knowledge Management.
ComAround are Knowledge Management and Self Service specialists. For more than 20 years, we have helped thousands of support organizations to use methods and tools that streamline and enhance the support they provide by putting knowledge at the center.
