Reduce costs, increase revenue, improve workforce productivity and customer satisfaction with intelligent knowledge as a part of your digital transformation strategy. ComAround Knowledge™ is an independent Knowledge Management Software (KMS) that synchronizes and navigates your organizations digital information, to meet your long-term need of relevant and accurate knowledge. We call it – Intelligent knowledge.
Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.
Shorter resolution time
Fewer cases
Higher resolution rate
More satisfied employees
Calculate your knowledge management return on investment and build your business case.
Refine your message that justifies the investment in knowledge to your senior stake holders with help of ComAround’s knowledge advisor – for free.
Are you curious about how new technology and new behaviors will completely change the support and service industry in the future? Intelligent technology like Artificial Intelligence, Machine Learning and BOT´s develop in a fast pace and it is important to keep up with these new trends to stay on top.
Today, everything is about service. Whether internal or external services, you need to deliver more, faster and higher quality than ever before. In this webinar you will learn how to empower your service delivery by combining service automation with a relevant knowledge base.
Today, everything is about service. Whether internal or external services, you need to deliver more, faster and higher quality than ever before. The bottleneck in your service delivery is a lack of automation, a poor self-service experience and no transparency in your processes. In addition to a world class, process driven service automation platform, you can deliver a world class experience with the power of knowledge management.
Can you imagine how effective your service delivery to your organization and your customers could be if you enable the power of knowledge to everybody who needs it, at the time they need it?
In this webinar you will learn how to empower your service delivery by combining service automation with a relevant knowledge base.
This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.
If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.
This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.
If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.
