• We transform the way the world delivers support using intelligent knowledge

    Powered by Microsoft technology and our knowledge management expertise

    Try ComAround Knowledge™ for free!

  • Transition to Windows 10 or Office 365 successfully
    with ComAround Knowledge™


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  • Make a successful Microsoft Teams implementation with ComAround Knowledge™


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Intelligent knowledge

Reduce costs, increase revenue, improve workforce productivity and customer satisfaction with intelligent knowledge as a part of your digital transformation strategy. ComAround Knowledge™ is an independent knowledge hub that synchronizes and navigates your organizations digital information, to meet your long-term need of relevant and accurate knowledge. We call it – Intelligent knowledge.

Read more about ComAround Knowledge™ .

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about KCS and KM training and certification.

Read more about KCS and KM consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

Live Webinar: “Feed the Bots: Strategies to Improve Chat Bots through Knowledge”

A webinar where we uncover strategies to improve your existing implementation of chatbots or help you to develop a successful implementation strategy. It’s time to feed our bots with knowledge management interactions.

Read more & sign up

SITS 18 – The Service Desk and IT Support Show in UK

Meet us at SITS 18 in June 5-6, UK’s leading event for IT Service Management and Support professionals. We will showcase how to reach World Class customer support using intelligent knowledge and have a session about Knowledge Management.

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Upcoming events

Summit EMEA

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April 24, 2018 - April 26, 2018
08:00 am - 05:00 pm
Convention Centre Dublin
Dublin 1

Summit EMEA is the user group conference that brings Microsoft Dynamics 365, AX and CRM users, industry experts and software development vendors together to discuss important issues, to learn about product updates, and to find genuine solutions that suit your business needs.  We are proud to have Bill Pollie, Executive Vice President at ComAround Inc, as a speaker on the subject of Knowledge Management.

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Live Webinar “Feeding the Bots: Strategies for Improving Chat Bots by Leveraging Knowledge Management Interactions”

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April 24, 2018
11:00 am - 12:00 pm

Chatbots rely on programming known questions and answers into the system to make them more effective. The more we know about the questions our customers ask the more information we have to feed to the Bots and increase their intelligence. To improve the success of capturing the proper knowledge and improving self-service, knowledge must be captured in the workflow using the context of our customer. Knowledge captured using our customer’s language will improve the success of artificial intelligence and improve the success of offering a new chatbot channel for support.
In this webinar, we will uncover strategies to improve your existing implementation of chatbots or help you to develop a successful implementation strategy. It’s time to feed our bots with knowledge management interactions.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Stockholm

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May 21, 2018 - May 23, 2018
09:00 am - 05:00 pm
ComAround Stockholm
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Stockholm

/in /by
May 30, 2018 - June 1, 2018
09:00 am - 05:00 pm
Informator
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption

Läs mer →Read more → Les mer →

SITS 18 – The Service Desk and IT Support Show in UK

/in /by
June 5, 2018 - June 6, 2018
Hela dagen
Olympia London
London

SITS is the UK’s leading event for IT Service Management and Support professionals. We are proud to have Per Strand, Co-founder at ComAround, as a speaker on the subject of Knowledge Management.

Läs mer →Read more → Les mer →

Integrate your tools, systems and applications with ComAround Knowledge™

ComAround Knowledge™ integrates with Service Management tools, Incident Management systems and Business applications for faster and more efficient support throughout the organization. The Service Desk can resolve issues without having to switch between applications. End users can find solutions in conjunction with registering their cases.

 
 
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Our knowledge and experience guarantee success

ComAround are Knowledge Management and Self Service specialists. For more than 20 years, we have helped thousands of support organizations to use methods and tools that streamline and enhance the support they provide by putting knowledge at the center.

 
 
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Latest news and press releases

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Latest blog articles

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ITIL® + KCS® = Success

Doing more with less. You have heard this phrase and many of us live it. Each year service desks are asked to satisfy higher demands without rapidly expanding their organizations. I have met very few service desk managers that claim to have enough people to exceed their service level targets while managing all the projects and operational tasks on their plates. So how do you satisfy your customers, your employees and the needs of your organization? You begin by learning from the experiences of others.
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