Intelligent Knowledge Management Software

ComAround Knowledge™ is cloud-based and AI Knowledge Management Software specifically designed to optimize your support flow and create an excellent agent and customer experience by sharing consistent and personalized knowledge across channels. It consists of a unique combination of professional, expert, and data-driven knowledge across channels. We call it “intelligent knowledge”.

Read more about ComAround Knowledge™.

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about training and consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

White paper

The whitepaper identifies the top ten reasons why Knowledge Management initiatives fail, and how to prevent this.

When data, information, and knowledge continue to grow within organizations, knowledge is updated less frequently and becomes less relevant. Employees and external clients then find it increasingly difficult to find relevant knowledge when they need it. To prevent common failures in the implementation of Knowledge Management and to ensure that it supports the company’s strategic objectives, organizations must pursue the organizational change needed to support the creation, reuse, and improvement of knowledge.

KCS World Tour: Silicon Valley 2020

March 3:rd 2020

Are you interested in finding out how the methodology KCS® (Knowledge-Centered Service) can help you create an efficient process for knowledge, to improve customer and employee satisfaction? Join us in Santa Clara for an event focused on bringing the KCS® community together for Knowledge-Centered Service content, conversations, and connections.

ComAround Inspiration Day 2020

March 12, 2020 – a day and night with a golden touch!

The day will be filled with workshops, well-known speakers and thrilling topics including exciting customer cases. Entertainment, mingle and food from the award-winning kitchen At Six at night in one of Stockholm’s most praised venues can simply not be missed!

Upcoming events

TRAINING: KCS v6 Practices workshop & certification

February 17, 2020 - February 19, 2020
09:00 am - 05:00 pm
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

KCS World Tour: Silicon Valley 2020

March 3, 2020
Hela dagen
Santa Clara Convention Center
Santa Clara

Join us in Santa Clara for an event focused on bringing the KCS® community together for Knowledge-Centered Service content, conversations, and connections.
The KCS Academy, the network of resources and practitioners for KCS (the knowledge and content management best practice), is hosting a one-day conference. The format will include both presentations on KCS best practices and lessons learned, as well as roundtables on various KCS topics hosted by experts allowing you ask questions and join in the conversation.

Läs mer →Read more → Les mer →

ComAround Inspiration Day 2020

March 12, 2020
Hela dagen
ComAround Stockholm
Stockholm

Welcome to ComAround Inspiration Day 2020 – a day and night with a golden touch!
Join us at Microsoft’s new venue in the heart of Stockholm, followed with a night under the stars, at the vibrant rooftop SUS (Stockholm Under the Stars)!
The day will be filled with workshops, well-known speakers and thrilling topics including exciting customer cases. Entertainment, mingle and food from the award-winning kitchen At Six at night in one of Stockholm’s most praised venues can simply not be missed!

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Fundamentals training and certification

March 26, 2020
09:00 am - 05:00 pm
Svea konferens
Stockholm

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices workshop & certification

May 6, 2020 - May 8, 2020
Hela dagen
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

KCS World Tour: Amsterdam 2020

May 21, 2020
Hela dagen
Mövenpick Hotel Amsterdam City Centre
Amsterdam

Join us in Amsterdam for an event focused on bringing the KCS® community together for Knowledge-Centered Service content, conversations, and connections.
The KCS Academy, the network of resources and practitioners for KCS (the knowledge and content management best practice), is hosting a one-day conference. The format will include both presentations on KCS best practices and lessons learned, as well as roundtables on various KCS topics hosted by experts allowing you ask questions and join in the conversation.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Fundamentals training and certification

May 28, 2020
09:00 am - 05:00 pm
Svea konferens
Stockholm

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Läs mer →Read more → Les mer →

Latest news and press releases

/by

ComAround hits an all-time high record year and is growing in all continents

2019 was a fantastic year for ComAround globally with another year of  record revenue growth. We want to thank all of our customers for giving us their trust and the opportunity to help them transform their support powered by the ComAround Knowledge solution. Being awarded the  “Microsoft Partner of the Year”, just two years after entering Microsoft´s Partner Program, was a highlight for us in 2019 and we will continue to build on this partnership to deliver new and exciting capabilities for our clients and partners. Thanks to all of our colleagues, partners and customers for giving us the opportunity to be part of your journey and we look forward to another record year in 2020!

Latest blog articles

Contact us for more information