Intelligent knowledge

Reduce costs, increase revenue, improve workforce productivity and customer satisfaction with intelligent knowledge as a part of your digital transformation strategy. ComAround Knowledge™ is an independent knowledge hub that synchronizes and navigates your organizations shattered digital information, to meet your long-term need of relevant and accurate knowledge. We call it – Intelligent knowledge.

Read more about ComAround Knowledge™ .

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about KCS and KM training and certification.

Read more about KCS and KM consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

Sign up for KCS v6 Practices Workshop

If you are considering launching KCS or improving your Knowledge Management processes, this workshop will provide you with all the necessary insights and skills.

Upcoming events

TRAINING: KCS v6 Practices Workshop in Stockholm

February 13, 2018 - February 15, 2018
09:00 am - 05:00 pm
ComAround Stockholm
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Oslo

March 13, 2018 - March 15, 2018
09:00 am - 05:00 pm
ComAround Oslo
Oslo

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Stockholm

March 20, 2018 - March 22, 2018
09:00 am - 05:00 pm
Informator
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in US

April 24, 2018 - April 26, 2018
09:00 am - 05:00 pm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Stockholm

May 14, 2018 - May 16, 2018
09:00 am - 05:00 pm
Informator
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Stockholm

June 11, 2018 - June 13, 2018
09:00 am - 04:00 pm
Informator
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption

Läs mer →Read more → Les mer →

Integrate your ITSM tools with ComAround Knowledge™

ComAround Knowledge™ integrates with ITSM tools and Incident Management systems for faster and more efficient support throughout the organization. The Service Desk can resolve issues without having to switch between applications. End users can find solutions in conjunction with registering their cases.

 
 

Latest news and press releases

/by

ComAround and Informator enter into strategic partnership for training and certification in Knowledge-Centered Service (KCS)

ComAround and Informator have entered into a strategic partnership designed to increase Sweden’s expertise in Knowledge-Centered Service (KCS®). ComAround, specialists in KCS certification offering some of Europe’s most experienced trainers in KCS, now offer in-house KCS training at Informator. Informator is the Nordic region’s leading IT skills developer.

Latest blog articles

/by

How to increase knowledge base searchability

To succeed with self service, the knowledge base needs good searchability and to generate relevant hits. In ComAround Knowledge™ it is the search bar, which is based on the powerful search engine Microsoft Azure Search, that technically enables the search itself. The searchability of the content is largely determined by structure and wording, and this is where you and your colleagues can make a difference. In this article you will get several handy tips!

Contact us for more information

Would you like to get invitations to webinars, seminars, and tips on new articles to read ?

Enter your e-mail address in the field!