The Customer Care Center at Volvo Car Sweden is responsible for answering all the questions of its customers, Volvo Car owners and the distributors who serve end customers. They needed a structured way of handling issues so as to ensure getting fast, accurate answers to customers to meet the great range and variety of the questions it receives and the rapid and growing flow of information.
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Nackademin has 1900 students with bring-your-own devices, and a diverse IT-environment with both UNIX, Windows and MacOS in classrooms and servers. Our students have varying IT maturity and skills. After outsourcing our IT department our partner’s help desk was overwhelmed by the amount of tickets they had to handle. Every year new students arrive, and […]
Ale Municipality has a clear Microsoft focus using Office 365 and Dynamics 365. Ale Municipality needed a KB and self-service solution to support the organization. Initially the scope was for IT, but has expanded into other areas of the organization.
Volvo Cars Customer Care Center had a legacy database and was looking for something easier to use and maintain. Customer Care Center are primarily in favor of Volvo’s customers, existing or potential, and needed an easy-to-use support tool to achieve efficiency and consistency in their daily support to their customers.
The high-technology engineering company has about 43,000 employees and in more than 150 countries. The company implemented ComAround Knowledge™ as a web-based self-service 2013 and 2016 the number of support issues that were solved through ComAround passed the traditional manned support.
Stockholm University, founded in 1878, had 70 000 students and 6 500 employees, needed to shift left and find efficient ways of delivering service to different groups of users. They wanted a SPOC interface that helped them to shift left and move to increased self-service.
In the spring of 2014, an international financial group with offices all over the world, moved their IT service desk’s knowledge base from a large international knowledge solution provider to ComAround Knowledge™. The company has offices and branches all over the world. 16,000 end users world wide and 35 service desk agents at first line.
This is a case study of a global enterprise with more than 145,000 employees in approximately 100 countries. In Sweden, the company uses ComAround Knowledge™ as their self service system. The company has saved 1.55 million dollars by successfully deploying self service during the first two years when compared to the cost of handling the […]