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1

Nackademin
– Streamlined onboarding of new students

Nackademin has 1900 students with bring-your-own devices, and a diverse IT-environment with both UNIX, Windows and MacOS in classrooms and servers. Our students have varying IT maturity and skills. After outsourcing our IT department our partner’s help desk was overwhelmed by the amount of tickets they had to handle. Every year new students arrive, and […]

3

Volvo Cars
– A support tool for their Customer Care Center

Volvo Cars Customer Care Center had a legacy database and was looking for something easier to use and maintain. Customer Care Center are primarily in favor of Volvo’s customers, existing or potential, and needed an easy-to-use support tool to achieve efficiency and consistency in their daily support to their customers.

6

An international financial group
– Using a Knowledge Base for service desk

In the spring of 2014, an international financial group with offices all over the world, moved their IT service desk’s knowledge base from a large international knowledge solution provider to ComAround Knowledge™.  The company has offices and branches all over the world. 16,000 end users world wide and 35 service desk agents at first line.

7

A global Enterprise
– The effect of Self Service

This is a case study of a global enterprise with more than 145,000 employees in approximately 100 countries. In Sweden, the company uses ComAround Knowledge™ as their self service system. The company has saved 1.55 million dollars by successfully deploying self service during the first two years when compared to the cost of handling the […]