Find out all about web-based self service in our white papers. Here, you can find useful and specific tips on how to work efficiently with self service in order to create a successful support organisation.
Three steps for successful migration, with emphasis on users
Are you planning to migrate to a new operating system such as Windows 7, or maybe switch to a later version of the Office suite such as Office 2007 or Office 2010? Anyone involved in migration in any way, and in particular in migration projects, should find information and knowledge to interest them in this white paper, with emphasis on users.
White paper - Three steps for successful migration, with emphasis on users
Seven steps to success with more efficient IT support thanks to self service
Offering self service is an efficient way of creating direct economic benefits in the company by making financial savings on staffed support; but also indirectly, by enhancing the level of service offered to users. A study from HDI involving 1000 support organisations the world over shows that 72% use self service operations or are planning to do so soon. But how to get started properly? How do you persuade the organisation to go along with it? How do you gauge the benefits? Take a look at this white paper for seven concrete steps you can take, from strategy via communication and procedures to measurability.
White paper - Seven steps to success with more efficient IT support thanks to self service