web-based self service - ComAround

This is web-based
self service

"The workload of your support staff will be reduced"

Calculate your savings (ROI) with web-based self-service!

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You're sure to want always to give your customers as positive an experience as possible on your website, in your online store or whenever they contact your support team by providing them with fast, straightforward assistance so that every user can get answers to their questions and resolve their problems.

Web-based self service enhances the whole customer by enhancing your service 24 hours a day, giving users the opportunity to find answers for themselves. At the same time, your costs and the workload of your support staff will be reduced.

Often, corporate support organisations consist of a support team which receives all queries and responds to the simplest of them. They pass on the harder questions to experts within the company.

Web-based self service means that anyone working with computers can get answers to their questions quickly and easily without having to contact the support team - in other words, ComAround Self Service™ steps in early on and acts as a kind of filter. The principle is based on the concept of shifting simple and recurring cases to self service and allowing the support team to deal with more advanced issues. We refer to this as "zero line support", which means before the first line.

So why choose web-based self service?

Relieving the load on the support team is particularly important when it comes to changes being made which create lots of new and recurring questions; such as when a complex new service has been launched or when migrating or upgrading software. Web-based self service allows your support team to work proactively by preparing instructions before people need them.

There are many advantages to web-based self service:

  • Reduced support costs
  • Greater accessibility - 24/7 support
  • Your support team avoids having to answer the same questions over and over
  • Your support team is freed up to deal with more complex issues
  • Your organisation can operate efficiently and proactively
  • The pressure is taken off your support team when changes are made
  • The number of cases resolved will increase
  • Users will receive answers to their questions more quickly, thereby improving their efficiency

 

This is what other companies do

Find out about our self service