The Knowledge Centered Support (KCS) methodology enables ComAround’s specialists to help professional support organizations achieve a competitive advantage with Knowledge Management and self service.
Shorter resolution time
Integrate your ITSM tools with ComAround Knowledge™
ComAround Knowledge™ integrates with ITSM tools and Incident Management systems for faster and more efficient support throughout the organization. The Service Desk can resolve issues without having to switch between applications. End users can find solutions in conjunction with registering their cases.